We will conduct an onsite inspection of all of your property. This inspection includes your home, your vehicles, campers, decks, fences, and other exterior items. Anything that has been damaged on your property will be documented for you. This will help speed the process up so that we do not have to ask for those items later.
Once we have completed your onsite inspection, we will discuss with you the damage that is present. We will discuss with you a plan for repairing the damage, go over the materials to be utilized, review the colors and styles that you would like for us to install, and offer our extended warranties to provide you with some amazing warranties and service.
INSURANCE CONTINGENCY CONTRACT
We perform all the services and repairs for the price of the insurance proceeds. We do this to make things easy on our customers. We know that people do not set money aside for an unexpected weather event, so we perform the restoration for what the Insurance pays. The Insurance Companies keep up with market pricing, the cost of doing business, and the going market values for repairs, so it is a fair price. Obviously, it is not the highest or best price for us, as they are in business to make money, too, but due to the volume of work that we receive from a storm event, we are happy to do it! The only thing that needs to be negotiated with the insurance is the scope, or the “list,” of what is damaged. This is all completed prior to starting the project. At this time, we sign the “Insurance Contingency Contract.” This form describes the work to be performed, the details of the project, and the price of Insurance Proceeds only. This allows us to negotiate the scope of work with the insurance company, to communicate with them about your claim, and to show that we have agreed to a solution for the repairs. We only request insurance inspection if damage is truly present, so a denial does not happen often. The important thing is that in the event that your insurance company absolutely refuses to pay for your repairs, there is no obligation, fees, or issues with this tentative agreement. The Insurance Contingency Contract is only valid in the event of insurance approval.
Once we have done our inspection, you will call in the claim to the insurance company. At this time, they will provide you with a claim number for us to use as a reference, and they will assign an adjuster. An adjuster will then contact you with a tentative time that they will be there to inspect and resolve this claim. Please contact us immediately so that we can schedule your representative to be present. If for any reason an adjuster denies the claim, and we are certain that you deserve compensation, we will request a re-inspect from the insurance company. They will usually send a different adjuster or make the first adjuster meet with us if they did not, so we can show them the damage and resolve any discrepancies.
REVIEWING THE INSURANCE SCOPE
Most of the time, the insurance companies agree with the findings, notate the damage, and will either complete the insurance scope at that time, or within a few days we may receive the scope via mail or email. Once we have this scope, those are the current authorized repairs. They will have deducted the amount of your policy deductible that you chose when you purchased your policy, they will have deducted “life” of the existing material vs the replacement cost, and they will issue the initial payment. This payment will be either made to you directly, or it may have your mortgage company listed as a payee as well. An example of the actual cash value vs the replacement cost value would be if you have a 30-year shingle that is 15 years old, they will pay for half at this time. If you have the replacement cost policy, upon completion, they will pay the remaining balance. This will be listed on the form as well, but that is the easiest way to explain what they refer to as depreciation.
COMPLETING THE REPAIRS
Once the adjuster has approved the Insurance scope, we will repair your home! Once all of the repairs have been completed, we will send the completion form to the insurance company requesting the remaining depreciation balance, and any unforeseen items that may have been missed or unseen due to removal of the old materials. Sometimes an extra layer of shingles may be present, or they did not approve the Ice and Water Barrier until the roof is actually replaced. They refer to that as PWI or paid when incurred. They hold this money back in case someone chooses to keep the partial check and no longer insure their roof.
Typically, you will receive two checks. The first check will be enclosed with your initial scope of work, the second after project completion. In the event that your mortgage company is listed on the check, you will simply contact your mortgage company, explain the situation, and they will have a system in place to get your check endorsed and released back to you. Some mortgage companies will want to inspect the job to ensure that the work was actually completed before they will release this back to you. In the past, they did not do that, but many people began to just keep the money without making the repairs, thereby lowering the value of the property that the lender has an interest in, so we understand why they do this.